Digital Marketing – How to Use it to Beat Large Competitors

CompetitorsBeing a smaller fish in a pond full of big fish can be a daunting position. Fortunately, there are a few advantages to being the underdog. First of all, your competitor probably doesn’t know you as well as you know them (see below). You can pivot on a dime where it takes the big company much longer. Also, you can often fly under the radar and implement new targeting, messaging and media before they know you exist.

From a digital marketing standpoint, here are some of the options you have when faced with larger competitors:

  1. Give up. No, I am not being funny here. There are situations when the competitor has so much marketing firepower (dollars and people) that you have little chance of moving the needle in your favor. In such cases, a strategic retreat is not such a bad idea.
  2. Compete on price. This is an oft-used strategy that usually backfires. It makes you out to be a ‘commodity’ player and you still don’t get a fraction of the mindshare of the big company.
  3. Take a head-on approach. Sometimes, the best option is to analyze the competitor’s weakness and attack this loudly and publically. I worked for an enterprise software company where we successfully used this tactic to take on a company 12 times our size. It worked because the industry giant had issued a new release that had more bugs than new features.
  4. Be a specialist, not a generalist. This is the niche marketing, “go where they aren’t” strategy and it is the one that I usually recommend.

Before going to war against a large competitor, it’s vital that you thoroughly understand the battlefield. As Sun Tzu stated in The Art of War “If you know the enemy and know yourself, you need not fear the result of a hundred battles. If you know yourself but not the enemy, for every victory gained you will also suffer a defeat. If you know neither the enemy nor yourself, you will succumb in every battle.”

Keeping this sage advice in mind, one of the things you need to know about your competitor is how they are using digital marketing. What are they saying, to whom and on which media? For clients, we often do in-depth research on our their competitors’ usage of both paid and non-paid media. This can produce some very useful insights and help us target our efforts where the opportunity is strong and the other company is weakest. We also take a close look at what is being said in cyberspace about our product and/or services area. This is real, roll-up-your-sleeves work, not just quick analysis made on a few Google searches.

Digital marketing has a broad definition, so we’ll save the detailed how-to discussions for later. But you had best analyze all the tools and media available and choose a few that you can really focus on, instead of being very shallow in many media. As an example, we have a client in the B2B services space that is putting 90 percent of its efforts (and budget) in just four areas of digital marketing:

  • Highly relevant content related to its niche market (including consistent blogging).
  • Compelling landing pages that convert at over two times the industry average.
  • Tightly targeted (and long-tail) pay-per-click promotions with a cost-per-click (CPC) of about 40% of what competitors are paying for more generic search terms.
  • LinkedIn content, company and showcase pages, and sponsored InMail.

By the way, last month Merkle released its Q4 2016 Digital Marketing Report analyzing trends across paid search, social media, display and organic search, while providing highly regarded insights into the performance of major industry players like Google, Facebook, Microsoft, and Yahoo. It’s worth a read.

Digital Disruption and Disintermediation – Key Drivers for B2B Companies

Digital DisruptionOne of our super-smart clients sent me a really interesting article titled The Battle is for the Customer Interface. The article talks about how the customer interface (usually web-based) is where the action and the big profits are.  To quote from the article: “The new breed of companies are the fastest-growing in history. Uber, Instacart, Alibaba, Airbnb, Seamless, Twitter, WhatsApp, Facebook, Google: These companies are indescribably thin layers that sit on top of vast supply systems (where the costs are) and interface with a huge number of people (where the money is).”

So what does this trend have to do with “disintermediation” and “disruption,” and why should you care?

Read More

Winning Digital Marketing Strategies

I just had the opportuntity to participate in an interesting eBook project.  The DigitalMarketingOne.com folks (part of CustomerThink) brought 15 highly experienced authors together (including yours truly) to produce an eBook titled Strategic Roadmap for Digital Marketing in 2011: eBook for Marketing Execs.  The book covers three primary subject areas:
  1. Channels: advertising, search marketing, mobile marketing and social media marketing.
  2. Techniques: content marketing, lead management, revenue performance management and customer marketing.
  3. Optimization: accountability, ROI, management practices and technology strategy.

My chapter deals with the critically important subject of lead management.  Why, you may ask, is lead management so darned important?  Because generating leads is only part of the battle. To be successful in the end-to-end marketing and sales process, you have to manage your leads in such a way as to convert as many of them as possible into sales opportunities and then into new customers.  This means you have to capture leads, and offer the right content at the right time.  You need to apply nurturing techniques that make the prospect feel that he or she is buying in a way that is comfortable – as opposed to being sold.

Do yourself a favor and download the eBook to learn from some of the best digital marketing experts.  The price is right (free) and you don’t even have to give your contact information to receive a copy.  You can pick up your copy here.

Cheers,

Chris